Returns
RETURNS
How do I return my order?
If you need to return or exchange an item from your order, please get in touch with our team at hello@lokoa.com.au
We’ll guide you through the process and provide the details you need to send your item back. Once your return is received, we’ll process your exchange or refund in line with our policy.
WAREHOUSE SALE NOTE:
Please note that items purchased during our Warehouse Sale are marked as Final Sale and are not eligible for return or exchange.
RETURNS POLICY
Lokoa does not offer refunds on any items purchased on sale or purchased with any promo code (excluding WELCOMELOKOA)
Refunds are eligible for full price items only or items deemed faulty by manufacturing.
WANT TO CHANGE FOR ANOTHER SIZE OR ITEM?
If you would like to exchange for a different size or item, please place a new order. We don’t offer manual exchanges.
Online Credit Notes are issued for items purchased with a PROMO CODE only and are valid for 12 months from date of issue.
Returns must be submitted within 14 days of receiving from your delivery date.
We do not refund or credit the cost of shipping. We do not offer local pickups or any exchanges from our dispatch centre
RETURNING CONDITION
Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.
We ask that the garment is retuned in the same condition as it was received neatly folded for your return to be accepted. If garment is returned despite these conditions your return will be sent back to you and not accepted.
FINAL SALE ITEMS
All products marked down with ‘SALE’ have a strict no returns policy unless the item is deemed as faulty. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge and not accepted.
FAULTY RETURNS
We hope you never receive a faulty item and are so sorry to hear you may have, we understand this is really disappointing.
So we are able to best assist you, please email your order number, images of the fault and a small description to hello@lokoa.com.au
If something you have ordered has a minor fault, we will assist to organise a replacement or a repair. If your garment is deemed to have a major fault, you will have the option of a replacement, refund or store credit.